Privacy Policy for SellerAppeal.com

Last Updated: November 24, 2025
Provided by Shamosh Holdings LTD

1. Introduction

SellerAppeal.com (“we”, “our”, “us”), operated by Shamosh Holdings LTD, provides Amazon seller support services including account health guidance, reinstatement assistance, documentation review, and related consulting services.

We take privacy seriously.
This Privacy Policy explains how we collect, use, store, protect, share, and delete the information you provide to us in connection with our services and this website.

We operate independently and are not affiliated with Amazon or any of its subsidiaries.

2. Information We Collect

2.1 Information You Voluntarily Provide

When you contact us, request support, or submit information through our website, we may collect:

Name
Email address
Phone number
WhatsApp contact details
Suspension notices or Amazon communications you choose to upload
Documents you voluntarily provide (e.g., invoices, account screenshots, appeals, statements)
Details about your Amazon seller account relevant to your case

2.2 Website Information

We may collect basic website usage data such as:

IP address
Browser type
Device type
Cookies (standard session cookies for functionality only)

We do not track or store behavioral or advertising data.

3. How We Use Your Information

We use the information you provide strictly for:

Assessing your Amazon suspension or account health issue
Preparing documentation, appeals, and guidance
Communicating with you
Providing our services and improving service quality
Internal operational record-keeping
Legal or compliance purposes where required

We do not use your data for marketing without your consent.

4. How We Store and Protect Your Information

We treat your information with a high level of confidentiality.

All data is stored on secure systems with restricted access
Access is limited to authorized staff working on your case
Information is protected through secure transmission (HTTPS)
We do not store your information on public links, shared devices, or unsecured systems
We do not copy or redistribute your documents outside your case
We follow privacy practices consistent with Amazon’s Data Protection Policy (DPP) to ensure safe handling, storage, and deletion of sensitive information

We do not store or process Amazon customer PII, payment data, or any data retrieved from Amazon APIs.

5. How We Share Your Information

We do not:

Sell your information
Rent your information
Trade your information
Share your information with third parties for marketing

We may share information only when:

You explicitly ask us to (for example, forwarding a file to an Amazon department)
It is necessary to complete your case
Required by law or regulatory obligations

We do not use subcontractors to process your data unless they meet equivalent security and confidentiality standards.

6. Data Retention & Deletion

6.1 Retention

We keep your information only as long as needed to:

Complete your reinstatement or consulting case
Maintain internal records required by law (e.g., tax obligations)

We do not retain your documents longer than necessary.

6.2 Your Right to Deletion

You can request deletion of your data at any time.

Upon request:

All documents, emails, and files you provided will be securely deleted
Your case information will be removed from our active systems
Only legally required records (e.g., invoices) will be retained

7. Your Rights

Depending on your region (EU, UK, US, Canada, etc.), you may have rights to:

Access your data
Correct inaccurate information
Request deletion
Restrict or withdraw consent
Request a copy of the information you provided

We support and honor these rights.

8. Cookies

We use minimal, essential cookies for website functionality.
We do not use advertising cookies, tracking cookies, or third-party behavioral tracking.

9. International Transfers

Your information may be stored or processed in countries where we operate.
We take measures to ensure your data receives an equivalent level of protection consistent with applicable privacy laws.

10. Third-Party Links

Our website may include links to external resources.
We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal obligations.
We will update the “Last Updated” date accordingly.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at:

Email: Office@SellerAppeal.com
WhatsApp: +1 (424) 835 5355

You can also use our contact form on the site.