Amazon IP, counterfeit and inauthentic appeals
Resolve your Amazon IP or counterfeit complaint.
A counterfeit allegation, an authenticity document request and a rights-owner complaint can require different responses. Or Shamosh reviews the complaint and your sourcing records, prepares the supported appeal and manages the agreed follow-ups.
Share your situation and Amazon’s latest message. Get a clear strategy and fee for the work.
5,600+Amazon seller accounts and ASINs reinstated since 2016
Account & ASINReinstatement and appeal support
US, UK, EU & beyondAmazon seller marketplaces
Your case, led by Or Shamosh
Experience behind the response.
I founded SellerAppeal after my own seller account suspension in 2016. Today I lead case assessment and appeal strategy, drawing on our experience across 5,600+ Amazon seller accounts and ASINs reinstated since 2016.
We review the record, explain what is missing and agree the work and fee before starting. You know who is responsible for the next step.
Send the complaint and your sourcing record
Send Amazon’s complaint email or Performance Notification, affected ASINs, previous appeals and Amazon’s responses. We assess the case and explain the invoices, supplier information and authorization documents relevant to the next response.
The initial review is free. If essential records are missing, we will ask for them before confirming the approach and fee for paid work.
Start with your case summary and Amazon’s latest message. We will identify any missing records and explain the proposed approach and fee.
Share the relevant message and appeal history. We will reply with our assessment or the records needed to complete it.
Performance Notification = Amazon’s message in Seller Central about the issue. Include the exact text, requested action and any deadline.
Include:
- Amazon’s latest message and any deadline
- Relevant previous appeals or submissions
- Relevant Amazon replies or requests for more information
- Short timeline: what changed, what you tried
How we handle your complaint
Identify the actual complaint
We review the policy reference, complaint ID, affected ASINs and account status. Inauthenticity, trademark infringement and counterfeit allegations are not interchangeable.
Connect the evidence to the products
We compare genuine invoices, supplier information and product identifiers with Amazon’s request. Where relevant, we review authorization, rights-owner correspondence and the sourcing chain.
Prepare the supported response
The route may be a documented dispute, requested sourcing records, rights-owner coordination or a corrective appeal. We prepare the agreed response and address follow-up requests without inventing admissions or documents.
Evidence that addresses Amazon’s request
We connect each affected ASIN to genuine invoices, verifiable supplier details and relevant product identifiers. Authorization or licensing records, packaging photographs and supply-chain records are reviewed where they address the particular allegation.
Document dates, quantities and permitted redactions must follow the current request. A fixed invoice checklist does not fit every complaint, and an invoice alone does not settle every IP issue.
Invoices or supplier information rejected?
We compare Amazon’s document request with your invoices and supplier information, identify gaps in product matching or supplier verification, and build the next response around genuine invoices, supplier details and authorization documents relevant to your case.
Review my caseThe situations we investigate
Counterfeit complaints
Assess the allegation and sourcing evidence, including complaints without a test buy. The absence of a test buy does not by itself resolve the complaint.
Inauthenticity and sourcing checks
Review the authenticity request, supplier verification and product matching. An authenticity check is not automatically a rights-owner infringement complaint.
Trademark complaints
Review the alleged use of the mark, listing content, products and relevant permissions. The facts determine whether a dispute, correction or rights-owner discussion is appropriate.
Copyright or patent complaints
Review the complaint and relevant ownership or licensing records. Where a legal opinion is needed, the response must take qualified legal advice into account.
Account-level enforcement
An IP complaint may accompany an account restriction. We review both the affected listings and any separate account requirements.
Rights-owner retractions
Check that the complaint status reflects the retraction, then assess any remaining listing restriction. A forwarded email alone may not complete Amazon’s required process.
Client results
Reinstatement stories.
Launch giveaways
“My account had been suspended for more than 6 weeks with 4 failed attempts. Then it was completely deactivated. I hired Or Shamosh and within 3 days it was reactivated. Add me to that recommendation list.”
Pesticide / antimicrobial
“HUGE shoutout to Or Shamosh for his help with my PESTICIDE suspension. I fought them myself for a month with no results. Reached out on Friday. My listings were live again earlier TODAY. LESS THAN A DAY!”
Patent infringement
“My listing was reported for PATENT infringement. Within 3 working days my listing was back online. Even after reinstatement, I had relisting issues. He sent another appeal and within 1 hour it was all back online.”
Experience and scope
Experience behind your appeal.
Complaint retracted, but your ASIN is still blocked?
We review the complaint status and remaining listing restriction to identify the next reinstatement step.
Resolve the remaining ASIN restrictionClient video testimonials
Hear how sellers got their accounts and listings reinstated with SellerAppeal.
Maia
Account deactivation after a variation issue.
Nasir
Support with listings, account issues and product safety.
Nimrod
Professional support for Amazon sellers.
Eliran
Clear advice before starting an appeal.
Fozia
Help with Amazon issues throughout eight years of selling.
Paul
Account reinstatement in the UK and Europe.
Watch, then start your appeal when you're ready.
More client reviews
Sellers who have worked with us.
Review inserts / feedback
“Or was the only one who offered a solution to resolve everything without removing all the products from Amazon warehouses. In less than 24 hours after the appeal, my account was reactivated with all products available for sale.”
Account suspended
“My Amazon seller account was suspended and then a miracle. I paid Mr Or Shamosh who got me back on, so quick only 5 days later I was back!! I highly recommend him. He is brilliant, honest and genuine.”
Other firms failed
“One of the greatest messages an Amazon seller can receive! I tried 2 other firms that both failed miserably and wasted about 5–6 weeks. Or fixed it in < 48hrs.”
Customer complaints / listing
“Shout out to Or Shamosh for helping me get one of my listings back online after it got taken down due to customer complaints! Thanks buddy.”
Hijacker
“I had a hijacker who really didn't want to leave. When Or sent me his organized method and we acted together, he dropped off my listing after a week and a half. I highly recommend him.”
Product reinstatement
“After a month of ongoing work, the product was finally reinstated. Or was available at any moment, a precise professional, and courteous.”
Hijacker
“A hijacker lowered my price by 40%. I turned to Or Shamosh who guided me through this process. Another week went by and the issue was resolved. Amazing service, patience, and he was available at all times.”
Policy, listing reinstatement
“A magician! I highly recommend Or for anyone who needs help with Amazon policy and listing reinstatement. He is patient, attentive, meticulous, and most importantly, professional and fast!”
Patent infringement
“A competitor wrongly accused me of patent infringement. Or Shamosh helped me fix this problem very quickly and professionally! I'm more than happy with his service and communication.”
Design patent
“Shamosh is a true professional and WIZARD! Very kind, super responsive, and extra helpful. He literally saved my business! God bless you both.”
Account review
“Amazon notified me my account was under review. I immediately contacted Or Shamosh, who worked tirelessly all week. Within a short time, my account was reinstated. If you encounter issues, know you have a professional on your side.”
Trademark infringement (false)
“A competitor filed a false Trademark claim. I had a thorough, well-written appeal the next day. My appeal was accepted and within a few days my listings were back up and live. I am beyond grateful.”
Patent complaint
“Or Shamosh is AMAZING. Thank you my friend for helping me to reinstate my listings. He did an awesome job for appealing my patent complaint. You're the MAN.”
Adult flag (incorrect)
“Amazon incorrectly placed an 'Adult' flag on my listing. I fired off the emails in the morning and just half hour later got a reply from Amazon saying they have lifted the flag!!!! I'm beyond happy.”
Account
“Thanks so much to Or Shamosh for reinstating my account!! You have done an amazing job and were able to get me selling again in no time! Definitely recommend his services!”
Pesticide tag (incorrect)
“I'd been struggling for about two months due to an incorrect pesticide tag. After almost 10 weeks of trying myself, Or helped me get the listing reinstated in less than a week. Without his help, I'm not sure if I'd ever have solved it.”
Questions before you start
Does every IP complaint need a Plan of Action?
No. A supported dispute, genuine documents or a rights-owner retraction may be the appropriate route. A corrective Plan of Action is used where the established issue and response route call for one.
Can I appeal a counterfeit complaint without a test buy?
The absence of a test buy does not automatically invalidate the complaint. Review the specific allegation and provide the sourcing, authorization and product evidence relevant to Amazon’s request.
What if my supplier information was rejected?
Send the original request, records submitted and rejection. We compare supplier verification, product identifiers, dates and quantities with what Amazon actually requested. We do not create or alter invoices.
Is Section 3 the same as an IP suspension?
No. Section 3 of the Business Solutions Agreement can be cited for different account-level concerns. The Performance Notification and supporting facts determine the issue and response.
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Explore our services.
Account and listing issues can overlap. Choose the closest match to Amazon’s message, or send the full case record.
