IP suspension reinstatement: trademark, inauthentic, counterfeit, Section 3

Get your Amazon seller account reinstated after inauthentic claims, counterfeit allegations, trademark infringement, copyright disputes, Section 3 investigations, or misbranded product complaints. We handle the full appeal process: root cause analysis, evidence mapping, supplier verification, and rights-owner coordination. 5,200+ IP reinstatement cases since 2016 across US, EU, UK, and global Amazon marketplaces.

What is an Amazon IP suspension?

An IP (Intellectual Property) suspension happens when Amazon removes your listings or suspends your seller account due to alleged violations of trademark, copyright, patent, or product authenticity policies. Common triggers include: inauthentic item complaints, counterfeit claims, trademark infringement reports from brand registry owners, Section 3 violations (misbranded or inauthentic), design patent complaints, and unauthorized use of logos or brand names. A single complaint (even from a competitor) can trigger immediate listing removal or account suspension.

Why Amazon suspends for IP: policy logic and common triggers

Amazon suspends sellers when products appear falsely branded, listings are under wrong ASINs, sourcing cannot be verified, or rights owners file complaints. Amazon evaluates whether you can prove chain of custody, authorized sourcing, and compliance with brand policies. Common triggers include:

• Inauthentic claims: Amazon or rights owners allege products are counterfeit, fake, or not as described
• Trademark infringement: Unauthorized use of registered trademarks, logos, or brand names
• Copyright / design patent: Listing images, packaging, or product design allegedly copied
• Section 3 violations: Misbranded products, wrong ASIN, or products that don't match the detail page
• Unverified sourcing: Wholesalers or distributors not authorized by the brand
• Wrong item / different item: Products shipped don't match what was listed

Cost of delay: revenue, rank, and funds at risk

Every day your Amazon account is suspended, you lose sales, Buy Box share, search rank, and cash flow. Amazon may hold funds for 90 days or longer. Your listing visibility decays; competitors take your share. The longer you wait to fix your case log, or the more wrong appeals you submit, the harder reinstatement becomes. See what to do in the first 24 hours after suspension.

Evidence we typically need for IP reinstatement

Amazon evaluates proof of authenticity and authorized sourcing. The evidence we map depends on the specific policy cited in your Performance Notification. Typical documents include:

• Invoices: Dated, from authorized suppliers or distributors; cover last 365 days; must show product, quantity, dates, supplier details
• Supplier authorization letters: Letters from brands or authorized distributors stating you are permitted to sell their products
• Brand registry or trademark documentation: If you own the brand, registration docs and proof of rights
• Test reports or certificates: Lab reports, quality certificates, authenticity documentation
• Product images and packaging: Photos showing correct branding, packaging, batch codes
• Purchase order history: PO trail from supplier to you
• Chain of custody: Documentation showing how products moved from source to Amazon

Common mistakes in IP suspension appeals

Many sellers lose their accounts or delay reinstatement by making these errors:

• Guessing at root cause: The Performance Notification is vague. Submitting a Plan of Action that addresses the wrong issue creates contradictions
• Copying template appeals: Generic POA templates don't match your case log or the specific policy cited
• Contradicting prior submissions: Everything you've already sent sits in your case log. New appeals must align with prior statements
• Submitting again before fixing: If Amazon already rejected you, rushing another appeal usually leads to another denial
• Incomplete evidence: Missing invoices, wrong date ranges, or unverifiable supplier claims

We derive root cause from policy and timeline, then build evidence-backed responses. No templates.

How we help: IP reinstatement process

Case History Control, evidence mapping, and submission discipline. We review your Performance Notification and full case log, identify why Amazon rejected, and design a compliance response that ties every claim to verifiable artifacts. We coordinate with rights owners when retractions or letters of authorization are needed. We run the full appeal loop: submission, follow-ups, escalations, internal routing until reinstatement or we tell you there's no viable path. If we can't help, we say so before you spend a dollar.

Related suspension types

IP often overlaps with listing compliance (wrong detail page, variation abuse) or regulatory (compliance documentation). For condition complaints (used sold as new, defective), account health (related accounts, review manipulation), or operations (drop shipping, FBA), see our dedicated pages.

Common questions

Is reinstatement guaranteed?+

No. Amazon decides outcomes. What we guarantee is full ownership, evidence mapping, disciplined submissions, and execution through follow-ups and escalation paths.

Can you help if I already got rejected?+

Yes. Many cases start after rejection. We stabilize your case log first, then build the next appeal.