Amazon operations and fulfillment appeals
Address the fulfillment issue behind your selling restriction.
Drop-shipping enforcement, delivery performance or disputed reimbursement activity? Or Shamosh reviews the orders, operating record and Amazon’s request, then prepares the evidence and manages the agreed appeal work.
Share your situation and Amazon’s latest message. Get a clear strategy and fee for the work.
5,600+Amazon seller accounts and ASINs reinstated since 2016
Account & ASINReinstatement and appeal support
US, UK, EU & beyondAmazon seller marketplaces
Separate the operational issue from the metric
Order Defect Rate, Valid Tracking Rate, delivery performance and policy enforcement measure or address different things. We start with the actual restriction and the orders or conduct involved.
Drop-shipping enforcement
Review who is identified as the seller, packing slips, invoices, packaging and returns responsibilities. Compare the fulfillment arrangement with Amazon’s Drop Shipping Policy.
Delivery and tracking performance
Review the metric named in Account Health, affected packages, tracking events and the applicable marketplace rules. Valid Tracking Rate is not the same as on-time delivery or late shipment performance.
Order Defect Rate
Review qualifying order-level defects and the reporting period. Use our dedicated ODR appeal service when that is the reason for the restriction.
Reimbursement-related enforcement
We assess allegations about reimbursement submissions, supporting documents or provider activity. This is enforcement response work, separate from routine recovery of missing reimbursements.
Your case, led by Or Shamosh
Experience behind the response.
I founded SellerAppeal after my own seller account suspension in 2016. Today I lead case assessment and appeal strategy, drawing on our experience across 5,600+ Amazon seller accounts and ASINs reinstated since 2016.
We review the record, explain what is missing and agree the work and fee before starting. You know who is responsible for the next step.
Tell us about your case
Send the Performance Notification, affected marketplace and reporting period, relevant order or claim references, prior submissions and Amazon’s replies. Summarize the fulfillment model and any third-party provider involved.
The initial case review is free. We may ask for essential missing records before recommending the approach and fee for the proposed work.
You can start with a summary and Amazon’s latest message. Send longer histories or supporting files to Office@SellerAppeal.com, using the same email address as your enquiry.
A useful response explains the affected operation
Establish what happened
Match Amazon’s concern to the actual orders, shipments, claims and responsible parties. Identify the facts supported by the record before accepting or disputing the allegation.
Document the relevant evidence
Use genuine carrier records, order details, supplier or fulfillment agreements, packing-slip examples and claim histories as appropriate to the issue.
Show completed changes where needed
For an established problem, explain the actual correction, owner and control. A Plan of Action may be appropriate; invented inspections or training are not evidence.
How we handle the case
Review the restriction and affected records
Separate the policy allegation from the performance metric and establish the relevant scope.
Prepare evidence and corrections
Build a supported dispute or corrective response around genuine operational records.
Manage the next submission
Address the current request, follow the case response and check whether selling privileges or specific offers remain restricted.
Questions before you start
Is drop shipping always prohibited?
No. The arrangement must meet Amazon’s Drop Shipping Policy and other applicable requirements. We review the actual seller-of-record, packaging and fulfillment facts.
Can you recover ordinary FBA reimbursements?
This page concerns enforcement arising from reimbursement activity. If you only need routine reimbursement recovery, explain that first so we can clarify whether our work fits.
Does better tracking automatically fix ODR?
No. These are different measures. Review the defect report and the exact restriction rather than assuming that improving one metric resolves another.
Experience behind your appeal
5,600+ Amazon seller accounts and ASINs reinstated since 2016.
Since 2016
Case assessment and appeal strategy
Find the right support
Account-level restrictions, individual ASIN removals and IP complaints can overlap. Choose the service that fits the current issue, or send the full case record if you are unsure.
Account reinstatement · Listing and ASIN reinstatement · IP and authenticity appeals
