Amazon product-condition appeals
Address the complaint. Get the right evidence behind your listing.
Used-sold-as-new, damaged, defective or expired-product complaints need a review of what customers received. Or Shamosh assesses the listing, inventory and fulfillment record, prepares the response and manages the agreed follow-ups.
Share your situation and Amazon’s latest message. Get a clear strategy and fee for the work.
5,600+Amazon seller accounts and ASINs reinstated since 2016
Account & ASINReinstatement and appeal support
US, UK, EU & beyondAmazon seller marketplaces
Start with the actual condition complaint
A customer report, an inventory restriction and an account deactivation can require different work. We compare Amazon’s message with the product, affected orders and available records before deciding what to submit.
Used sold as new
Review sourcing, packaging, returns handling and the condition of the affected units. Identify whether the record supports a dispute or shows a process that needs correction.
Damaged or defective items
Compare complaints with inspection records, packaging, fulfillment and product specifications. Explain confirmed findings and relevant corrective work.
Expired products
Check the lot, date markings, shelf-life information and inventory record. Establish which units are involved and what action the actual request requires.
Wrong item or restricted inventory
Match the ordered ASIN and variation to the product supplied. For FBA inventory restrictions, preserve the notice and follow its deadline rather than assuming every case allows the same response period.
Client results
What sellers describe
Customer complaints / listing
“Shout out to Or Shamosh for helping me get one of my listings back online after it got taken down due to customer complaints! Thanks buddy.”
Joel Kim
Product reinstatement
“After a month of ongoing work, the product was finally reinstated. Or was available at any moment, a precise professional, and courteous.”
Edward Karpilov
Your case, led by Or Shamosh
Experience behind the response.
I founded SellerAppeal after my own seller account suspension in 2016. Today I lead case assessment and appeal strategy, drawing on our experience across 5,600+ Amazon seller accounts and ASINs reinstated since 2016.
We review the record, explain what is missing and agree the work and fee before starting. You know who is responsible for the next step.
Tell us about your case
Start with the complaint, affected ASINs and marketplace, order or lot references, relevant product and packaging photographs, and previous submissions. We identify which sourcing, inspection, returns or fulfillment records the response actually needs.
The initial case review is free. We may ask for essential missing records before recommending the approach and fee for the proposed work.
You can start with a summary and Amazon’s latest message. Send longer histories or supporting files to Office@SellerAppeal.com, using the same email address as your enquiry.
The product, the offer and the fulfillment record
If the complaint appears mistaken
Show the specific mismatch between the allegation and the evidence. Photographs, product identifiers and inspection or fulfillment records need to relate to the affected item or orders.
If a condition problem is established
Document what happened, the affected scope and completed corrections. A corrective Plan of Action can explain the supported cause and controls where that response fits the case.
If a listing is removed for another reason
A removed ASIN is not automatically a condition complaint. Use listing reinstatement for a broader restriction or regulatory support for a product-compliance request.
From a used-sold-as-new complaint to a supported response
Illustrative example
A buyer reports receiving an opened item sold as new. Before drafting a Plan of Action, trace the affected ASIN, order and inventory lot. Compare return comments, available inspection records and packaging photographs with the offer’s stated condition.
If the records establish that returned stock re-entered new inventory, the response should explain the completed stock correction and the control introduced to prevent it happening again. If the evidence supports a mistaken complaint, prepare the dispute instead. Do not claim inspections or corrective actions that have not taken place.
How we handle the case
Trace the complaint
Compare the customer allegation with the product, offer and available order or inventory records.
Establish the response
Prepare evidence for a supported dispute or document confirmed corrections and prevention where appropriate.
Manage the listing and account review
Submit through the applicable route, address follow-ups and check whether inventory or account restrictions remain.
Questions before you start
Should I remove all inventory immediately?
Follow the specific restriction and any safety or customer obligations. The appropriate action depends on the product and affected units; there is no universal removal instruction for every complaint.
Is there always a 48-hour deadline?
No. Use the deadline and required action in your own Performance Notification or inventory message.
Do I need a Plan of Action?
It may be appropriate for an established condition or process issue. If Amazon asks for specific records or the allegation is mistaken, the response must address that instead.
Experience behind your appeal
5,600+ Amazon seller accounts and ASINs reinstated since 2016.
Since 2016
Case assessment and appeal strategy
Find the right support
Account-level restrictions, individual ASIN removals and IP complaints can overlap. Choose the service that fits the current issue, or send the full case record if you are unsure.
Account reinstatement · Listing and ASIN reinstatement · IP and authenticity appeals
