Amazon controls its review times and the final decision. The issue, quality of evidence and any further document requests affect the timeline. We explain the proposed work and next steps after reviewing your case, but cannot promise reinstatement by a particular date.

Send Amazon’s Performance Notification or other message, the affected account or ASIN details, your previous submissions and Amazon’s replies. Include a short timeline and relevant records. We review what you have and identify essential missing evidence before choosing a dispute, document response or a Plan of Action where the issue and response route call for one.

Many initial reviews can be completed from the messages and records you provide. If the agreed work requires access to Seller Central, we explain why and request only the permissions needed. Do not send your password or one-time verification codes through the enquiry form.

We agree a preparation timeline after checking the scope, urgency and available records. Missing invoices, product documents or account information may affect that timeline. Tell us about any deadline in Amazon’s message so we can assess it at the outset.

We assess the strengths, gaps and risks after reviewing the case record. Past reinstatements show experience, but they cannot establish the probability of success for a different case. Amazon makes the final decision; no outcome is guaranteed.

Most seller appeals involve Amazon policy, account records and supporting evidence. A legal dispute, rights-holder negotiation or court matter may require a qualified lawyer. We distinguish policy appeal work from legal representation and clarify the appropriate scope before you engage us.

Yes. For the case we accept, the agreed scope sets out appeal preparation and follow-ups, including responses to Amazon’s further questions. If a new issue or materially different work arises, we explain it and agree any additional scope before proceeding.

Yes. The initial case review is free. Share the relevant messages and records so we can assess the situation. We may request essential missing information before recommending an approach and quoting the fee for the proposed work.